Privacy Policy

Effective Date: 20 August 2024

Lesley Campbell Massage (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR). By using our services, you agree to the practices described in this policy.

1. Data We Collect

We collect and process the following types of personal data:

  • Personal Information: Name, email address, phone number, and physical address.

  • Medical Information: Medical history and other relevant health information necessary for providing massage therapy services.

  • Payment Information: Payment details collected during the booking and payment process via Stripe and Square.

  • Website Analytics: Data collected through cookies for analytics purposes, such as IP address, browser type, and website usage statistics.

2. How We Use Your Data

We use the data we collect for the following purposes:

  • To Provide Services: Personal and medical information is used to tailor massage therapy services to your specific needs.

  • Booking and Communication: Your contact information is used to schedule appointments, send confirmations, reminders, and any necessary follow-up information via email and text message.

  • Payment Processing: Payment details are used to process transactions securely through third-party payment processors, Stripe and Square.

  • Analytics: Cookies are used to analyze website traffic and usage to improve our website and services.

3. Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

  • Consent: By providing your personal and medical information, you consent to its use for the purposes outlined in this policy.

  • Contractual Necessity: Processing your data is necessary for the performance of the services you request.

  • Legal Obligation: We retain certain data to comply with legal obligations, such as insurance and tax requirements.

4. Data Sharing

We do not sell or share your personal information with third parties, except as necessary for providing our services:

  • Payment Processors: Payment information is securely shared with Stripe and Square to process transactions.

  • Legal Compliance: We may disclose your data if required by law or to protect our rights.

5. Data Retention

We retain your personal and medical data for 7 years following your last appointment, as required for insurance purposes. After this period, your data will be securely deleted.

6. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can ask us to correct any inaccurate or incomplete information.

  • Right to Erasure: You have the right to request the deletion of your data, subject to legal and contractual restrictions.

  • Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.

  • Right to Data Portability: You can request that your data be transferred to another service provider.

  • Right to Object: You can object to the processing of your data for direct marketing purposes.

  • Right to Withdraw Consent: If processing is based on consent, you can withdraw your consent at any time.

  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, please contact us at lesleycmassage@gmail.com.

7. Cookies

Our website uses cookies to enhance your browsing experience and to collect analytics data. By using our website, you consent to the use of cookies.

8. Data Security

We take reasonable steps to protect your personal data from unauthorized access, alteration, or destruction. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We recommend that you review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Lesley Campbell Massage

Email: lesleycmassage@gmail.com

By using our services, you acknowledge that you have read and understood this Privacy Policy.